tag:userecho.com,2024-03-29:/feeds/topics/en//GLPI2024-03-28T21:23:10+00:00tag:glpi.userecho.com,2024-03-28:/communities/1/topics/2336-improve-ldaps-configuration-settings/2024-03-28T21:23:10+00:002024-03-28T21:23:10+00:00Improve LDAPS configuration settings [ideas] <p>Hello Guys,</p><p><br></p><p>I recently posted an issue and then a suggestion to glpi issue page on GitHub (that I resolved by my own)<br></p><p><br></p><p>Based on my previous [issue](https://github.com/glpi-project/glpi/issues/16823)</p><p><br></p><p>I found the "problem" but as I can't make a PR, I propose these differents solution to helps the next adminsys (and avoid him to create another issue) that will try to configure LDAPS and thinking everything is correctly configured but no.</p><p><br></p><ul><li><strong>Not working LDAPS configuration</strong></li></ul><p><img alt="image" width="1066"></p><ul><li><strong>Working LDAPS configuration</strong></li></ul><p><img alt="image" width="1068"></p><p>Why do we have to specify the protocol `ldaps://` in the `server` field when we are already setting `port` field with `636`.</p><p><br></p><p>Then why we don't need to specify `ldap://` when it is by default the port 389.</p><p><br></p><p>**I propose different fixes:**</p><p><br></p><ol><li>Add a condition in the code that checks if the user configures port 636 but did not write ldaps:// in the server field, then a detailed error log informs the user.</li></ol><ol><li>Or Change the field description Server to something like this</li></ol><p><img alt="image" width="437"></p><ol><li><br>Or edit LDAP configuration interface:</li></ol><p> - replace the port field with an LDAP / LDAPS selection button</p><p> - (depending on the choice, it will pre-fill the server field with `ldaps://` and port `636` or the default ldap and 389)</p><p><br><br>My suggestions are minimum impact and here to just improve the understanding of the admins enabling LDAPS.</p><br/><br/>suggested by: s0p4L1n3s0p4L1n3https://glpi.userecho.com/users/1452-s0p4l1n3/topics/tag:glpi.userecho.com,2024-03-26:/communities/1/topics/2335-internationalize-menu-shorcut/2024-03-26T13:29:57+00:002024-03-26T13:29:57+00:00Internationalize menu shorcut [ideas] <p>For example, instead of assigning 't' to ticket, assign _x('MenuShorcut', 't'), which would allow you to choose a different shortcut for each language.</p><br/><br/>suggested by: FranPCFranPChttps://glpi.userecho.com/users/1451-franpc/topics/tag:glpi.userecho.com,2024-03-19:/communities/1/topics/2334-time-based-contract/2024-03-19T14:42:51+00:002024-03-19T14:42:51+00:00Time Based Contract [ideas] <p>In our business it is normal to sell a contract for X number of support hours. For Example, we have 40hours/month. Please add this type of contract</p><br/><br/>suggested by: SqueeZeSqueeZehttps://glpi.userecho.com/users/1450-squeeze/topics/tag:glpi.userecho.com,2024-03-18:/communities/1/topics/2333-add-a-task-to-automatically-change-inventory-mode-to-global-for-bogus-peripheral/2024-03-18T07:50:14+00:002024-03-18T07:50:14+00:00Add a task to automatically change inventory mode to global for bogus peripheral [ideas] <p>Hello,</p><p>I already opened tickets in the past for this issue, it has been partially solved by adding more rules to glpi inventory when filtering serial numbers.</p><p>The issue is that we cannot detect all of them and there is no way to detect bogus peripheral in GLPI itself.</p><p>One workaround is to manually set inventory management to global when we find a peripheral with a fake serial number (most of them are cheap chinese adapter or usb composite devices) but it requires an admin to find one of them.</p><p>In one year we generated more than 25,000,000 log records.<br>To prevent database from exploding we enabled the cron task that flush logs after one month, but we also flush valuable informations such as owner history on legit devices.</p><p>Is it possible to have a task to automatically configure management type from unit to global for example if it changes more than x times the owner in the last x days ?</p><p>Cause those lines are created over and over.<br>We have 500 computers which only inventory themselves once a day, if we shorten the delay, it bloats the database even more cause those devices jump after each inventory from one computer to another<br></p><br/><br/>suggested by: SteadSteadhttps://glpi.userecho.com/users/1449-stead/topics/tag:glpi.userecho.com,2024-03-15:/communities/1/topics/2332-permanently-delete-computer-and-have-an-orphaned-junk-cleanup-cron/2024-03-15T12:29:20+00:002024-03-15T12:29:20+00:00Permanently delete computer and have an orphaned junk cleanup cron [ideas] <p>When we are deleting an item from the GLPI recycle bin, for example a computer, 2 ways of deletion are always presented:</p><ul><li>Permanently delete but keep devices</li><li>Permanently delete and remove devices</li></ul><p>The issue is that I have always noticed that when permanent deletion is chosen asking to remove the devices together, some items are not excluded, leaving several inventory requirements that will no longer exist behind, such as: Software, monitor and devices</p><p>I believe that this behavior is incorrect and that everything related to that equipment should be removed.</p><p>I know that there is an automatic action task that cleans software and software versions that are no longer linked to any computer, this partially resolves the garbage left by a deleted computer, for example.</p><p>But today there is no automatic task that deletes unlinked orphan devices that were in automatic inventory, I believe that perhaps this is the way to go, to leave them in the GLPI as optional, or to clean them when deleting the equipment.</p><br/><br/>suggested by: Erique SouzaErique Souzahttps://glpi.userecho.com/users/475-erique-souza/topics/tag:glpi.userecho.com,2024-03-07:/communities/1/topics/2331-if-with-regexp-for-notification-template/2024-03-07T12:46:24+00:002024-03-07T12:46:24+00:00##IF with regexp for notification template [ideas] <p>We need to customize the notification template according to the "ticket.category" value that will be something like "IT>Support", "IT>Maintenance", "General>Other", "HR>Something", etc. So, we need to check if "ticket.category" contains "IT" word (something like ##IFticket.category CONTAINS "IT"##), maybe a function with some kind of regexp can do the job.</p><br/><br/>suggested by: Jhonnatan SemlerJhonnatan Semlerhttps://glpi.userecho.com/users/1447-jhonnatan-semler/topics/tag:glpi.userecho.com,2024-03-05:/communities/1/topics/2330-add-general-email-field-in-groups-definition-data/2024-03-05T12:47:24+00:002024-03-05T12:47:24+00:00Add general email field in groups definition data [ideas] <p>Pot ser molt útil afegir un camp de correu electrònic a les dades de definició del grup.<br><br>Alguns usuaris ens demanen que enviem les notificacions a un correu electrònic del departament general quan es creen, s'actualitzen o es tanquen algunes entrades. En general, creem grups per departament.<br>Per exemple, si tenim un grup anomenat "Sistemes i infraestructures" (per al departament d'informàtica de sistemes) i aquest grup té un correu electrònic general com "systems.infraestructure@domain.cat" pot ser molt útil enviar algunes notificacions directament a aquest. correu electrònic.<br><br>Aleshores, s'hauria de necessitar un nou destinatari a la definició de notificació. Podria ser, per exemple, "Grup responsable del tiquet - Correu electrònic general".</p><br/><br/>suggested by: Núria CostaNúria Costahttps://glpi.userecho.com/users/1439-nuria-costa/topics/tag:glpi.userecho.com,2024-03-02:/communities/1/topics/2329-update-tcpdf-to-the-last-version/2024-03-02T04:57:12+00:002024-03-02T04:57:12+00:00Update TCPDF to the last version [ideas] <p>Exist a new version 6.6.5</p><p></p><p><a href="https://github.com/tecnickcom/TCPDF/tags">https://github.com/tecnickcom/TCPDF/tags</a></p><br/><br/>suggested by: Edwin EliasEdwin Eliashttps://glpi.userecho.com/users/1444-edwin-elias/topics/tag:glpi.userecho.com,2024-02-28:/communities/1/topics/2328-api-glpi-zabbis/2024-02-28T16:55:23+00:002024-02-28T16:55:23+00:00API GLPI Zabbis [ideas] <p>Hello, I'm starting out in this area of GLPI and Zabbis and I'm trying to integrate my Zabbix with GLPI, I followed the manual</p><p><a href="https://www.zabbix.com/br/integrations/glpi#glpi">https://www.zabbix.com/br/integrations/glpi#glpi</a> </p><p>However, when testing, the error appears and I can't solve it, can anyone help? </p><p>Sending failed: TypeError: cannot read property 'session_token' of null</p><br/><br/>suggested by: Supermercado AraripeSupermercado Araripehttps://glpi.userecho.com/users/1443-supermercado-araripe/topics/tag:glpi.userecho.com,2024-02-28:/communities/1/topics/2327-used-item-history-unavailable-from-user-view/2024-02-28T08:25:11+00:002024-02-28T08:25:11+00:00Used item history unavailable from User view [ideas] <p>When an item is being assigned to a person, it shows up under "Used items" list in person view, but there's no entry about used items under person's historical view. On the other hand, if an asset's history is being viewed, history tab shows the history of users to whom the asset was/is assigned to.</p><p></p><p>This would enable to track what has been ever assigned to user during the user's whole GLPI lifecycle, also this would enable a lot easier tracking of assets - for example assets were assigned to someone else by mistake or by somekind of automation mistake. Currently one has to know the asset name/number first.</p><br/><br/>suggested by: boris samsonikboris samsonikhttps://glpi.userecho.com/users/1442-boris-samsonik/topics/tag:glpi.userecho.com,2024-02-26:/communities/1/topics/2326-display-devices-in-form-of-cards/2024-02-26T22:46:27+00:002024-02-26T22:46:27+00:00Display devices in form of cards [ideas] <p>I suggest adding the option to display in cards graphically show the location of the PCs.The display in the form of cards is great and the detail of the button that indicates whether the device is on or off seems fabulous to me. But I think that an ideal complement would be to provide the application with the ability to visualize the location of the devices on a floorplan.<br><br></p><p> I share an example:</p><p></p><p><img src="/s/attachments/16689/1/49/b46e687f8be4ec3b69ed868e373dab3d.png"></p><p><br></p><p><img src="/s/attachments/16689/1/49/89b0c011033caaaeaa2646faae8c92a1.png"></p><p></p><p><br></p><iframe allowfullscreen="" frameborder="0" src="//www.youtube.com/embed/E-7wD6gAwks"></iframe><br/><br/>suggested by: Ricardo Alexander Perez RicardRicardo Alexander Perez Ricardhttps://glpi.userecho.com/users/49-ricardo-alexander-perez-ricard/topics/tag:glpi.userecho.com,2024-02-26:/communities/1/topics/2325-provide-the-application-with-the-ability-to-visualize-the-location-of-the-devices-on-a-floorplan/2024-02-26T22:42:53+00:002024-02-26T22:42:53+00:00Provide the application with the ability to visualize the location of the devices on a floorplan [ideas] <p><strong>I suggest adding the option to add a floorplan to graphically show the location of the PCs</strong>. I share an example:</p><p></p><iframe allowfullscreen="" frameborder="0" height="281" src="//www.youtube.com/embed/E-7wD6gAwks" width="500"></iframe><p></p><p>The display of pc's in the form of list is great. But I think that an ideal complement would be to provide the application with the ability to visualize the location of the devices on a floorplan.</p><p></p><br/><br/>suggested by: Ricardo Alexander Perez RicardRicardo Alexander Perez Ricardhttps://glpi.userecho.com/users/49-ricardo-alexander-perez-ricard/topics/tag:glpi.userecho.com,2024-02-23:/communities/1/topics/2324-add-a-new-option-to-pre-select-me-as-a-task-technician/2024-02-23T10:10:08+00:002024-02-23T10:10:08+00:00Add a new option to pre-select me as a task technician [ideas] <p>Hello,</p><p>Today in GLPI, there is an option to pre-select me as ticket technician. </p><p>It would be perfect to have an option to pre-select me as task technician.</p><p>Thank you,</p><p>Regards,</p><p>Tomolimo</p><br/><br/>suggested by: TomolimoTomolimohttps://glpi.userecho.com/users/6-tomolimo/topics/tag:glpi.userecho.com,2024-02-22:/communities/1/topics/2319-envoi-des-notification-par-mail-a-deux-adresses/2024-02-22T12:50:25+00:002024-02-22T12:50:25+00:00Envoi des notification par mail à deux adresses [questions] <p>Bonjour </p><p>Actuellement en BTS d’informatique en stage au Secours Populaire Français de Haute Savoie, j’ai la mission d’améliorer l’outil GLPI (GLPI_VERSION: 9.5.5) actuellement en place afin qu’il soit plus utilisé </p><p>Je souhaite que les notifications d’incident soient envoyées à deux adresses email l’adresse actuelle et la mienne et non seulement une comme le permet “Accueil/Configuration/Notifications/Configuration des notifications par courriel “ ( /front/notificationmailingsetting.form.php) </p><p><img src="/s/attachments/16689/1/0/1ec7ea2aabadf71d4b1d47b6e2329dce.png"> </p><p></p><p>J’ai trouvé sur le forum un topic sur le sujet <a href="https://forum.glpi-project.org/viewtopic.php?id=131987" rel="noreferrer noopener">Notifications vers plusieurs Email / Utilisation GLPI / Forum GLPI-Project</a> mais, étant tout débutant sur GLPI, je n’arrive pas à m’y retrouver entre les groupes, les règles, les formulaires etc. </p><p>Quelqu’un aurait-il la gentillesse de m’aider un peu ? En retour je m’engage à compléter le topic par un tutoriel plus explicite pour les futurs débutants comme moi 😊 </p><p>Cdlt </p><br/><br/> Loiseau2nuit replied:<br/><p>Pour ce genre de demandes, tu auras plus de chances sur le forum je pense : <a href="https://forum.glpi-project.org/">https://forum.glpi-project.org/</a></p><p>Ici, c'est plutôt une boite à idées ou un espace de "Feature request" ;-) </p>Noéhttps://glpi.userecho.com/users/1437-noe/topics/tag:glpi.userecho.com,2024-02-22:/communities/1/topics/2323-allow-several-values-in-a-selector-when-requesting-the-database-pouvoir-selectionner-plusieurs/2024-02-22T11:31:45+00:002024-02-22T11:31:45+00:00Allow several values in a selector when requesting the database / pouvoir sélectionner plusieurs valeurs dans le sélecteur lors d'une requète [ideas] <p>It would be interesting (and an awsome time win !) to be able to choose several values in those selectors when requesting/filtering the different lists :</p><p></p><p><img src="/s/attachments/16689/1/1121/96f1437b763b73dabc88a18eae81e341.jpg"></p><p></p><p></p><p><br></p><p>allowing us, for example, to perform things like in the "requester" field : </p><p></p><p><img src="/s/attachments/16689/1/1121/0aca85c11f09ca60db902bdbd94c8e60.jpg"></p><p></p><p></p><p>Thanks in advance for considering this and for further upvotes.</p><p></p><p>--------------------</p><p></p><p>Lorsque l'on requète sur les différentes listes (tickets, utilisateurs, matériels, ...) ça pourrait être intéressant de pouvoir choisir plusieurs valeurs dans les sélecteurs, pour obtenir quelque chose d'identique à la 2ème image, comme sur le champ demandeur.</p><p></p><p>Merci par avance de considérer la présente amélioration, et par avance pour tous les upvotes sur cette suggestion </p><br/><br/>suggested by: Loiseau2nuitLoiseau2nuithttps://glpi.userecho.com/users/1121-loiseau2nuit/topics/tag:glpi.userecho.com,2024-02-22:/communities/1/topics/2322-pluginsglpifields-add-itil-categories-as-conditions-to-hide-block/2024-02-22T08:05:00+00:002024-02-22T08:05:00+00:00[pluginsGLPI/fields] Add ITIL Categories as conditions to hide block [ideas] <p>I find it extremely useful to be able to hide blocks under certain circumstances. However, I would like to suggest the ability to hide blocks based on ITIL Categories. In my case, I only need to display a specific tab for certain types of tickets, and it would be fantastic if I could control which additional field blocks are shown (or hidden in this case) using a comparison operator or a regular expression.</p><p><br></p><p>I hope you will consider my feature request. Thank you very much.</p><p><br></p><p>Best regards,</p><br/><br/> Tomolimo replied:<br/><p>Hello,</p><p>As far as I know this site is only dedicated for GLPI new feature suggestions.</p><p>For plugins, you must post on the github plugin site in the issue section.</p><p>For Fields: <a href="https://github.com/pluginsGLPI/fields/issues">https://github.com/pluginsGLPI/fields/issues</a></p><p>Thank you,</p><p>Regards,</p><p>Tomolimo</p>SRuizhttps://glpi.userecho.com/users/1441-sruiz/topics/tag:glpi.userecho.com,2024-02-16:/communities/1/topics/2321-solicitud-de-asesoramiento-conexion-de-impresoras-con-snmp-en-glpi/2024-02-16T18:05:37+00:002024-02-16T18:05:37+00:00Solicitud de asesoramiento: Conexión de impresoras con SNMP en GLPI [questions] <p>Espero que estén teniendo un excelente día.</p><p>Actualmente, estoy trabajando en un proyecto para mejorar nuestros procesos de inventario utilizando GLPI. En este sentido, me gustaría explorar la posibilidad de conectar una impresora utilizando el protocolo SNMP y conocer más sobre cómo podríamos llevar a cabo esta integración.</p><p>Agradecería mucho su orientación y asesoramiento en este tema, ya que considero que podría ser de gran utilidad para optimizar nuestras operaciones.</p><p>Quedo atento a su pronta respuesta y agradezco de antemano su colaboración.</p><p>Saludos</p><br/><br/>suggested by: VanessaVanessahttps://glpi.userecho.com/users/1440-vanessa/topics/tag:glpi.userecho.com,2024-02-16:/communities/1/topics/2305-add-ups-category-for-snmp-inventory/2024-02-16T18:01:59+00:002024-02-16T18:01:59+00:00Add UPS category for SNMP Inventory [ideas] <p>The Inventory SNMP agent's task only authorizes network or printer. <br><br>It would be better to add UPS parameter to scan this specific object with relevant data instead of putting our UPS within the "Network" category only ro use SNMP scan.</p><br/><br/> Vanessa replied:<br/><p><font>Holaa ac</font><font>tualmente, estoy trabajando en un proyecto para mejorar nuestros procesos de inventario utilizando GLPI. En este sentido, me gustaría explorar la posibilidad de conectar una impresora utilizando el protocolo SNMP y conocer más sobre cómo podríamos llevar a cabo esta integración.<br><br><font><font><font><font><font><font><font><font><font><font>Si me pudiesen ayudar estaría sumamente agradecida. </font><br><br><font>Saludos</font></font></font></font></font></font></font></font></font></font></font></p>gauthierhttps://glpi.userecho.com/users/1424-gauthier/topics/tag:glpi.userecho.com,2024-02-15:/communities/1/topics/2202-add-templates-for-the-form-ask-for-validation/2024-02-15T08:25:33+00:002024-02-15T08:25:33+00:00Add templates for the form Ask for validation [ideas] [started]<p>Hello dear friends.<br>Many thanks to you for the development and improvement of the GLPI.</p><p>GLPI provides very convenient templates for solution and comments in tickets.<br><a href="https://user-images.githubusercontent.com/121490906/230566507-b1a9e7b4-9038-412b-9d30-fc762d895940.png" rel="noopener noreferrer nofollow"><img alt="image"></a></p><p>It is very convenient and simplifies and speeds up the work with tickets.<br>But it is very inconvenient that the template functions are <strong>not provided for sending a validation request.</strong></p><p>It would be nice if you could add the ability to use templates for validation requests similar to follow-up or ticket solutions.<br>It would also be convenient if you could specify a specific approver for each validation request template.<br>We, as well as all GLPI users, would be very grateful if you could implement this template function in a validation request.</p><br/><br/> Núria Costa replied:<br/><p>Hi, do you know when will be available the version 10.1? We are now with the GLPI 10.0.12 and we are very interested in this new feature.</p>ak47dhttps://glpi.userecho.com/users/1322-ak47d/topics/tag:glpi.userecho.com,2024-02-14:/communities/1/topics/2320-personal-and-group-templates/2024-02-14T15:31:08+00:002024-02-14T15:31:08+00:00personal and group templates [ideas] <p>GLPI has solution, task and project templates. All the templates are general for all the user and every day users create new templates. Lots of the templates are for specifcs groups or specific users (indivual ones).</p><p></p><p>It would be great to add the possibility to indicate what type of template is: global level, group level or individual level. Of course, related to the capabilities assigned to the user profile.</p><p><br></p><p>For example, for group templates, in the profile setup, it would help options like:</p><ul><li>See all group templates</li><li>See only my groups templates </li><li>Update all group templates</li><li>Update only my group templates</li><li>Create all group templates</li><li>Create only my group templates</li><li>Delete all group templates</li><li>Delete only my group templates</li></ul><br/><br/>suggested by: Núria CostaNúria Costahttps://glpi.userecho.com/users/1439-nuria-costa/topics/tag:glpi.userecho.com,2024-02-14:/communities/1/topics/2110-option-to-add-validation-templates/2024-02-14T14:34:52+00:002024-02-14T14:34:52+00:00Option to add validation templates [ideas] <p>You can create text templates for tasks, solution and follow ups, but its not possible to create a text template to validations.<br> </p><br/><br/> Núria Costa replied:<br/><p>It could be greate this option. Lots of validation share the same text for us. Is very simliar to "Solution ticket".</p><p></p><p>Another capability related to this one could be the possibility to define technic group templates. Now all users see all templates. We are a big organization and have more than 20 technican groups and 80-100 technics. If the templates could be linked to a group it will be esear to select the corect one.</p>lfardinhttps://glpi.userecho.com/users/1112-lfardin/topics/tag:glpi.userecho.com,2024-02-14:/communities/1/topics/1031-add-groups-member-notification-for-planning-recall-configured-on-a-task-notification-des-membres/2024-02-14T10:23:36+00:002024-02-14T10:23:36+00:00Add group's member notification for planning recall configured on a task / Notification des membres d'un groupe pour les rappels de planning d'une tâche [ideas] <p>tâche affectée à un groupe : possiblité de configurer un rappel pour les membres du groupe :</p><p>ex :</p><p>tech1 tech2 font partie du groupe techniciens. la tâches est affectée au groupe techniciens. un rappel est configuré pour la tâches => tech1 et tech2 reçoivent cette notification. </p><p>Aujourd'hui, seul le technicien et/ou le demandeur peut recevoir cette notification. </p><p></p><p>Add group's member notification for planning recall configured on a task</p><p></p><p></p><br/><br/> deltonio2 replied:<br/><p>Bonjour,</p><p></p><p>Vous pouvez changer les personnes recevant les notifications lors du rappel d'une tâche grâce à la notification "Planning recall" en ajoutant "Technicien chargé de la tâche" (et "Groupe chargé de la tâche" éventuellement) : /front/notification.php?as_map=0&browse=0&criteria%5B0%5D%5Blink%5D=AND&criteria%5B0%5D%5Bfield%5D=view&criteria%5B0%5D%5Bsearchtype%5D=contains&criteria%5B0%5D%5Bvalue%5D=planning%20recall&itemtype=Notification&start=0</p><p></p><p><img alt="Image 478" src="/s/attachments/16689/1/1402/d4115c139d90871e2f6c6a45b4c2722e.png" style="width: 724px; aspect-ratio: 2.3057;" width="724"></p><p></p><p>Un grand merci à <a href="https://github.com/glpi-project/glpi/issues/15930#issuecomment-1943263295">@blippercop</a> pour cette astuce.</p>Pierre-Loup Denishttps://glpi.userecho.com/users/773-pierre-loup-denis/topics/tag:glpi.userecho.com,2024-02-12:/communities/1/topics/2318-add-the-possibility-to-have-the-kanban-wip-limit-in-columns/2024-02-12T11:32:30+00:002024-02-12T11:32:30+00:00Add the possibility to have the kanban WIP limit in columns [ideas] <p>It would be great to have the possibility to configure the WIP (Work in Progress) limit of a column in Kanban view.</p><br/><br/> Curtis Conard replied:<br/><p>This doesn't seem related at all to Kanban, but instead would be a global restriction. The Kanban is just a different way to view tickets/projects/etc. We would have to add global options for restricting the number of project tasks that can be in a specific status at the time and then that would affect the regular form UI, gantt view and the Kanban.</p>MDMhttps://glpi.userecho.com/users/1436-mdm/topics/tag:glpi.userecho.com,2024-02-09:/communities/1/topics/63-new-status-to-tickets/2024-02-09T12:56:55+00:002024-02-09T12:56:55+00:00New status to Tickets [ideas] [planned]Hi,<br><br>My sugestion is new status to tickets. <br>Exemples: Waiting Feeback (Aguardando Feedback) and Waiting List (Lista de Espera).<br><br><br/><br/> MDM replied:<br/><p>Is this function going to be released anytime soon? It would be very helpful</p>Thiago Passamanihttps://glpi.userecho.com/users/37-thiago-passamani/topics/tag:glpi.userecho.com,2024-02-09:/communities/1/topics/2317-save-filters-in-kanban-view/2024-02-09T12:49:12+00:002024-02-09T12:49:12+00:00Save filters in kanban view [ideas] <p>It would save a lot of time to have the option to save the filters used in the kanban view, similarly to the existent one in the classic tickets view. Now you have to enter the search items every time you open the kanban view.</p><br/><br/>suggested by: MDMMDMhttps://glpi.userecho.com/users/1436-mdm/topics/tag:glpi.userecho.com,2024-02-09:/communities/1/topics/2316-add-support-for-sync-tocken-or-ctag-in-order-to-be-able-synchronize-caldav-calendar-with-android/2024-02-09T12:26:59+00:002024-02-09T12:26:59+00:00Add support for sync-tocken or ctag in order to be able synchronize Caldav calendar with Android terminal [ideas] <p>Hi all, <br></p><p></p><p>First of all, let me thank you for all the work done on GLPI.<br><br>I come here today in order to suggest an improvement on Caldav calendar support.<br>In order to explain, we are trying to share technician calendar using caldav.<br>It works fine with Thunderbird, but we'd like to include them in their Android Calendar.</p><p><br>We are using one of the very few free calendar app, One Calendar<br><a href="https://play.google.com/store/apps/details?id=biz.codespark.xcalendarapp&hl=es_419&gl=US&pli=1">https://play.google.com/store/apps/details?id=biz.codespark.xcalendarapp&hl=es_419&gl=US&pli=1</a></p><p></p><p>But unfortunately, when we try to add a calendar, we have an error saying that the sync-tocken or ctag are not supported by he server.<br>I don't know if somebody, has found a free working App on Android?<br>Or otherwise if sync-tocken or ctag support could be added to GLPI.</p><p></p><p>Thanks for all<br>Best</p><p>Damien<br><br><br></p><br/><br/>suggested by: DamDamhttps://glpi.userecho.com/users/1435-dam/topics/tag:glpi.userecho.com,2024-02-09:/communities/1/topics/2315-add-room-number-attribute-for-users-ldapad-synchronization/2024-02-09T08:33:47+00:002024-02-09T08:33:47+00:00Add room number attribute for users LDAP/AD synchronization [ideas] <p>Hi,</p><p></p><p>it would be helpful if the user's profile imported/synchronized from LDAP/AD includet the roomnumber attribute.</p><br/><br/>suggested by: petertuharskypetertuharskyhttps://glpi.userecho.com/users/1332-petertuharsky/topics/tag:glpi.userecho.com,2024-02-08:/communities/1/topics/2314-allow-peripherals-on-phones-autoriser-la-gestion-de-peripheriques-sur-les-telephones/2024-02-08T08:26:30+00:002024-02-08T08:26:30+00:00Allow peripherals on phones / autoriser la gestion de périphériques sur les téléphones [ideas] <p>exemple : attaching a headset to a phone / rattacher un casque à un téléphone</p><br/><br/>suggested by: Loiseau2nuitLoiseau2nuithttps://glpi.userecho.com/users/1121-loiseau2nuit/topics/tag:glpi.userecho.com,2024-02-06:/communities/1/topics/2313-show-author-and-user-of-documents/2024-02-06T11:52:47+00:002024-02-06T11:52:47+00:00Show author and user of documents [ideas] <p>Hallo,</p><p></p><p>I have a functionality suggestion that I believe would be easy to implement and make the Documents quite more flexible.</p><p>I would like to be able to add Author and User columns to the displayed items in the general view (i mean the overall screen displayed after clicking the Documents in the left Menu).</p><p>This would make the documents much more searchable.</p><br/><br/>suggested by: petertuharskypetertuharskyhttps://glpi.userecho.com/users/1332-petertuharsky/topics/tag:glpi.userecho.com,2024-01-30:/communities/1/topics/2312-configure-mandatory-field-in-computer-assets/2024-01-30T21:39:43+00:002024-01-30T21:39:43+00:00Configure mandatory field in computer assets [questions] <p>Good night,</p><p></p><p>I just installed GLPI 10.0.11 and I would like to set some fields as required(mandatory) when we register an asset in computers. I have been researching and from what I see it is only possible to create required fields in ticket templates or using the "Form validation" plugin.</p><p></p><p>FormValidation Plugin: <a href="https://github.com/tomolimo/formvalidation">https://github.com/tomolimo/formvalidation</a></p><p></p><p>I have tried(install) the Form Validation plugin, but from what I have seen it only allows mandatory fields to be created during the user session and we cannotapply simultaneously to several users. </p><p></p><p>This is the message from the plugin: Edit mode (valid for current session only, will be reset at next login)</p><p></p><p>Not finding a way to create mandatory fields, I tried to modify the glpi_computers table of the DB (glpi) by executing the following command:</p><p></p><p>ALTER TABLE glpi_computers MODIFY name VARCHAR(255) NOT NULL DEFAULT 'mandatory';</p><p></p><p>However, you could still add teams with the "name" field empty. Is there an option to create mandatory fields in computer assets?</p><br/><br/>suggested by: Alex11111Alex11111https://glpi.userecho.com/users/1433-alex11111/topics/tag:glpi.userecho.com,2024-01-29:/communities/1/topics/2311-route-management-feature-for-glpi-10/2024-01-29T13:52:06+00:002024-01-29T13:52:06+00:00Route Management Feature for GLPI 10 [ideas] <p>Hello,</p><p>I am a user of GLPI and I would like to suggest a new feature for version 10: the management of service routes.</p><p>This feature would allow fleet managers to plan, optimize and monitor the routes of vehicles and drivers, taking into account factors such as the customer's address, time constraints, tolls, traffic conditions and necessary breaks.</p><p>The benefits of this feature would be:</p><ul><li>Cost reduction: route optimization could reduce fuel consumption, vehicle wear and tear, and driver travel time.</li><li>Increased productivity and quality of service: managers could ensure that services were performed in a timely manner and to the expected quality.</li><li>Improved customer and driver satisfaction: customers would be satisfied with the faster and more efficient service, and drivers would be satisfied with the reduced travel time and increased safety of the routes.</li></ul><p>The feature could be integrated with the ticket module, so that managers could assign tasks to drivers, track the status of services and generate performance reports. In addition, the feature could be compatible with navigation apps, such as Google Maps or Mapbox, to facilitate driver guidance on routes.</p><p>Here are some additional features that the feature could have:</p><ul><li>The ability to relate multiple tickets to a route, in order to group services by proximity, priority or other criteria.</li><li>A route scheduling system, integrated with the GLPI scheduling system, so that managers could define the dates and times of the routes, as well as the time windows for each service.</li><li>The ability to approve routes, so that managers could validate the routes proposed by the system or make manual adjustments, if necessary.</li><li>The definition of technicians, vehicles, the number of seats in the vehicle and other resources needed for each route, in order to ensure the efficiency and safety of operations.</li></ul><p>I believe that this feature would be a valuable addition to GLPI, as it would contribute to the improvement of the efficiency and quality of the services provided by companies.</p><p>Sincerely,</p><p>Eduardo Spinola</p><p><br><br>Olá,</p><p>Sou um usuário do GLPI e gostaria de sugerir uma nova funcionalidade para a versão 10: o gerenciamento de rotas de atendimento.</p><p>Essa funcionalidade permitiria aos gestores de frotas planejar, otimizar e monitorar as rotas dos veículos e dos motoristas, levando em conta fatores como o endereço do cliente, as restrições de horário, os pedágios, as condições de tráfego e as pausas necessárias.</p><p>Os benefícios dessa funcionalidade seriam:</p><ul><li>Redução de custos: a otimização das rotas poderia reduzir o consumo de combustível, o desgaste dos veículos e o tempo de deslocamento dos motoristas.</li><li>Aumento da produtividade e da qualidade dos atendimentos: os gestores poderiam garantir que os atendimentos fossem realizados no tempo adequado e com a qualidade esperada.</li><li>Melhoria da satisfação dos clientes e dos motoristas: os clientes ficariam satisfeitos com o atendimento mais rápido e eficiente, e os motoristas ficariam satisfeitos com a redução do tempo de deslocamento e a maior segurança das rotas.</li></ul><p>A funcionalidade poderia ser integrada com o módulo de tickets, para que os gestores pudessem atribuir as tarefas aos motoristas, acompanhar o status dos atendimentos e gerar relatórios de desempenho. Além disso, a funcionalidade poderia ser compatível com aplicativos de navegação, como o Google Maps ou o Mapbox, para facilitar a orientação dos motoristas nas rotas.</p><p>A seguir, são apresentadas algumas características adicionais que a funcionalidade poderia ter:</p><ul><li>Possibilidade de relacionar vários tickets a uma rota, de forma a agrupar os atendimentos por proximidade, prioridade ou outros critérios.</li><li>Sistema de agendamento de rotas, integrado ao sistema de agendamento do GLPI, para que os gestores pudessem definir as datas e os horários das rotas, bem como as janelas de tempo para cada atendimento.</li><li>Possibilidade de aprovação das rotas, para que os gestores pudessem validar as rotas propostas pelo sistema ou fazer ajustes manuais, se necessário.</li><li>Definição dos técnicos, dos carros, do número de vagas no carro e de outros recursos necessários para cada rota, de forma a garantir a eficiência e a segurança das operações.</li></ul><p>Acredito que essa funcionalidade seria uma valiosa adição ao GLPI, pois contribuiria para a melhoria da eficiência e da qualidade dos atendimentos prestados pelas empresas.</p><p>Atenciosamente,</p><p>Eduardo Spinola</p><p><br></p><p><br></p><br/><br/>suggested by: Eduardo SpinolaEduardo Spinolahttps://glpi.userecho.com/users/455-eduardo-spinola/topics/tag:glpi.userecho.com,2024-01-29:/communities/1/topics/882-pdu-psu-enhancements/2024-01-29T09:59:18+00:002024-01-29T09:59:18+00:00PDU / PSU enhancements [ideas] <p>The datacenter / rack view of 9.3 is really great, but I would suggest some enhancements regarding the power and PDU management:<br>For what I experience, the relation is as following: <br></p><p>Wall Power Outlet(s) <---> PDU Inlet(s) | PDU Outlet(s) <---> PSU Inlets (Power Supply Inlet(s) of Computers/Monitors/Network Devices, etc.</p><p><br></p><p>Currently there seems to be no connection between the Rack PDUs and Equipment PSU possible.</p><p>So here my ideas:</p><br><p>Create types Inlets and Outles, add them to PDU/PSU types and make connections between them possible: this should be roughly equivalent to the network 'Ethernet port' type.<a href="https://user-images.githubusercontent.com/559489/43771987-129c6350-9a41-11e8-84b9-1c26c1199699.png"><img alt="2018-08-07_selection_006" style="max-width: 100%;"></a><a href="https://user-images.githubusercontent.com/559489/43771994-1570b112-9a41-11e8-9cc6-2a68d5fe13a1.png"><img alt="2018-08-07_selection_007" style="max-width: 100%;"></a></p><p><br></p><p>And some minor other issues with the current implementation:</p><p>1) Plug = Outlet? And what does the 'Number' characteristic of a PDU plug mean? <br></p><p>2) It is not possible to add external links to PDUs<a href="https://user-images.githubusercontent.com/559489/43771264-f2419424-9a3e-11e8-989f-82e576618560.png"><img alt="2018-08-07_selection_005" style="max-width: 100%;"></a></p><br/><br/> Aleksandr Zamorsky replied:<br/><p>It's a great idea for big numbers of racks with a lot of connected diveces, instead of marking wires, or sockets.</p><p>I'm looking forward to it.</p>Jugehttps://glpi.userecho.com/users/622-juge/topics/tag:glpi.userecho.com,2024-01-29:/communities/1/topics/2310-time-to-resolve-field-in-tickets/2024-01-29T08:26:04+00:002024-01-29T08:26:04+00:00Time to resolve field in tickets [ideas] <p>Hi,</p><p>Problems and changes have Tme To Resolve fiend in the top area of pages</p><p>Maybe it will be usefull to have this field there in the Ticket </p><p><br></p><p><img src="/s/attachments/16689/1/0/28c4167157f480b56c4ac36afffa9091.png"></p><br/><br/>suggested by: DennDennhttps://glpi.userecho.com/users/1341-denn/topics/tag:glpi.userecho.com,2024-01-28:/communities/1/topics/2309-support-for-infiniband-connections-is-missing/2024-01-28T15:23:18+00:002024-01-28T15:23:18+00:00Support for InfiniBand connections is missing [ideas] <p>InfiniBand doesn't seem to be supported at all in GLPI. InfiniBand ports in computers are wronlgly reported as "Ethernet" ports and when adding a new network connection, the selection of types doesn't include "InfiniBand". It would be great to have this in GLPI</p><p></p><p>For a tool which is also aimed at datacenters and full asset/infrastructure management, I would see it as a "must" to support InfiniBand. Should this maybe rather be posted as bug?</p><br/><br/>suggested by: droseradroserahttps://glpi.userecho.com/users/1122-drosera/topics/tag:glpi.userecho.com,2024-01-24:/communities/1/topics/878-remote-desktop-integrating-apache-guacamole/2024-01-24T16:06:26+00:002024-01-24T16:06:26+00:00Remote Desktop integrating Apache Guacamole [ideas] <p>We use Apache Guacamole Remote Desktop to solve most of the tickets remotely, consider possible to perform an integration of GLPI with Guacamole Remote Desktop.</p><p><br></p><p>Glpi could integrate the Apache Guacamole Remote Desktop Web API to visualize the equipment, and insert a button in the standard interface in the details of the ticket to request the remote connection, which will open the browser to view the remote computer.</p><p><br></p><p><a href="https://guacamole.apache.org/api-documentation/">https://guacamole.apache.org/api-documentation/</a></p><p><br></p><p><a href="https://guacamole.apache.org/doc/gug/guacamole-common-js.html">https://guacamole.apache.org/doc/gug/guacamole-common-js.html</a></p><p><br></p><p>In the administration page of glpi, we could insert the user / password and the necessary data for the management of Apache Guacamole Remote Desktop.</p><p><br></p><p>Apache Guacamole</p><p><br></p><p><a href="https://guacamole.apache.org/">https://guacamole.apache.org/</a></p><p><br></p><p>Apache Guacamole is a clientless remote desktop gateway. It supports standard protocols like VNC, RDP, and SSH.</p><p><br></p><p>We call it clientless because no plugins or client software are required.</p><p><br></p><p>Thanks to HTML5, once Guacamole is installed on a server, all you need to access your desktops is a web browser.</p><p><br></p><figure><img src="/s/attachments/16689/1/0/d65830533ba787eba92351823a506605.png"></figure><p><br></p><figure><img src="/s/attachments/16689/1/0/827ca435fe77530f0a186987785e599c.png"></figure><p><br></p><br/><br/> Martin Bhuong replied:<br/><p>I know this is an old topic, but would this make more sense: <a href="https://glpi.userecho.com/communities/1/topics/2308-remote-monitering-and-management-integration-tactical-rmm">Remote Monitering and Management Integration (Tactical RMM) / General / GLPI (userecho.com)</a></p>Ricardo Alexander Perez Ricardhttps://glpi.userecho.com/users/49-ricardo-alexander-perez-ricard/topics/tag:glpi.userecho.com,2024-01-24:/communities/1/topics/2254-add-remote-types-to-remotemanagement/2024-01-24T16:05:15+00:002024-01-24T16:05:15+00:00Add Remote Types to Remotemanagement [questions] <p>Is it possible to create additional remote types in GLPI?</p><p></p><p>The programs included in GLPI such as TeamViewer, LiteManager, Anydesk, etc. are unfortunately too few for us in the company, and we would like to have the option to add more.</p><p><br></p><p>Regards.</p><br/><br/> Martin Bhuong replied:<br/><p>the BEst Integration would be TacticalRMM, here is a post on the same: <a href="https://glpi.userecho.com/communities/1/topics/2308-remote-monitering-and-management-integration-tactical-rmm">Remote Monitering and Management Integration (Tactical RMM) / General / GLPI (userecho.com)</a></p>Maxwell1924https://glpi.userecho.com/users/1373-maxwell1924/topics/tag:glpi.userecho.com,2024-01-24:/communities/1/topics/2308-remote-monitering-and-management-integration-tactical-rmm/2024-01-24T15:08:11+00:002024-01-24T15:08:11+00:00Remote Monitering and Management Integration (Tactical RMM) [ideas] <p>At the moment, GLpi does not have an Official Remote MAnagement an Monitering system integration.</p><p></p><p>Would it not be cool to have an integration with <a href="https://docs.tacticalrmm.com/">TacticalRMM </a>which is an Opensource Remote Management and monitoring system.</p><p></p><p>the Solution has Agents, which when deployed on Machines, are able to query the information of the device, and if computers, have the ability to remote control those Machines.<br><br>the integration would feature, Combined agent deployment, and Assets Mapping between the two platforms</p><p></p><p>TActicalRMM is completley Opensource, and Available on github here: <a href="https://github.com/amidaware/tacticalrmm">amidaware/tacticalrmm: A remote monitoring & management tool, built with Django, Vue and Go. (github.com)</a><br><br>The developers of TActicalRMM are OPen to a collaboration with Glpi here: <a href="https://github.com/amidaware/tacticalrmm/issues/1710">Feature request : ticketing integration · Issue #1710 · amidaware/tacticalrmm (github.com)</a><br><br>IF GLPi is open to the same.</p><br/><br/>suggested by: Martin BhuongMartin Bhuonghttps://glpi.userecho.com/users/1430-martin-bhuong/topics/tag:glpi.userecho.com,2024-01-24:/communities/1/topics/2307-change-password-process-do-not-generate-password-but-ask-for-a-personal-new-one/2024-01-24T13:31:01+00:002024-01-24T13:31:01+00:00Change password process : do not generate password but ask for a personal new one [ideas] <p>When the "Forgotten password" is clicked, GLPI generate and display a new password for the user.</p><p>Best practices who suggest to display a page for the user to choose a new password of his choice instead.</p><br/><br/>suggested by: Benoît DarrotBenoît Darrothttps://glpi.userecho.com/users/1429-benoit-darrot/topics/tag:glpi.userecho.com,2024-01-22:/communities/1/topics/512-create-a-new-docker-official-image/2024-01-22T21:31:57+00:002024-01-22T21:31:57+00:00Create a new docker official image :) [ideas] <p>Je pense qu'il serait pertinent de créer une image docker pour un déploiement plus rapide de GLPI.<br></p><br/><br/> MasterIT replied:<br/><p>Hello,</p><p></p><p>Une que j'utilise régulièrement : <a href="https://hub.docker.com/r/diouxx/glpi">https://hub.docker.com/r/diouxx/glpi</a></p>Benjamin Aimardhttps://glpi.userecho.com/users/333-benjamin-aimard/topics/tag:glpi.userecho.com,2024-01-22:/communities/1/topics/1023-active-directory-advanced/2024-01-22T21:29:28+00:002024-01-22T21:29:28+00:00Active directory advanced [ideas] <p>Modify active directory user information directly from glpi, unlock account or reset password can be vert Helpfull for helpdesk user.</p><p><br></p><br/><br/> MasterIT replied:<br/><p>Hi,</p><p><br></p><p>Is this project a thing ? I didn't find a tool (web based or not) with an active community to manage a samba/LDAP and I wonder if it wouldn't be worth developing it myself. Like a plugin that act on user GLPI user change ...</p><p><br></p><p>Any though ????</p><p><br></p><p><br></p>Pixmindhttps://glpi.userecho.com/users/767-pixmind/topics/tag:glpi.userecho.com,2024-01-16:/communities/1/topics/2306-filter-appliance/2024-01-16T13:35:23+00:002024-01-16T13:35:23+00:00Filter Appliance [ideas] <pre>I would like to be able to quickly search in appliance. The current search system is quite time-consuming when we want to search by several columns. For me, the best solution would be to add filters such as those in the History tab. My question is: are there any plans to add this type of filtering? If not, could I get some tips on how I could add such filters to Appliance myself?</pre><br/><br/>suggested by: RobertRoberthttps://glpi.userecho.com/users/1427-robert/topics/tag:glpi.userecho.com,2024-01-05:/communities/1/topics/2304-add-support-for-glpi-agents-remote-addr-inventory-request/2024-01-05T08:10:26+00:002024-01-05T08:10:26+00:00Add support for glpi_agents - remote_addr inventory request [ideas] <p>Add support for glpi_agents - remote_addr inventory request.</p><p></p><p>For NAT based / VPN Network, public remote address could be used to contact agent, and request inventory.</p><p><br></p><p> in agent.php Agent::getAgentURLs(), Agent::guessAddresses() only retrieve URL based on glpi_networkports linked with computer, and not glpi_agents public address stored in glpi_agents remote_addr.</p><p></p><p></p><br/><br/>suggested by: 1nsan31nsan3https://glpi.userecho.com/users/1423-1nsan3/topics/tag:glpi.userecho.com,2024-01-02:/communities/1/topics/2303-feature-request-helm-chart/2024-01-02T20:16:19+00:002024-01-02T20:16:19+00:00Feature Request: Helm Chart [ideas] <p>There's no oficial solution to deploy glpi on Kubernetes "k8s".<br><br>Related to: <a href="https://glpi.userecho.com/communities/1/topics/2302-feature-request-container-image">Feature Request: Container Image / General / GLPI (userecho.com)</a></p><br/><br/>suggested by: lucasfcnuneslucasfcnuneshttps://glpi.userecho.com/users/1422-lucasfcnunes/topics/tag:glpi.userecho.com,2024-01-02:/communities/1/topics/2302-feature-request-container-image/2024-01-02T20:11:46+00:002024-01-02T20:11:46+00:00Feature Request: Container Image [ideas] <p>I am trying to deploy the glpi app and I can only find non-official images:<br><a href="https://hub.docker.com/search?q=glpi">Explore Docker's Container Image Repository | Docker Hub</a></p><br/><br/>suggested by: lucasfcnuneslucasfcnuneshttps://glpi.userecho.com/users/1422-lucasfcnunes/topics/tag:glpi.userecho.com,2023-12-20:/communities/1/topics/2301-allow-posting-glpi-domain-links-on-forum/2023-12-20T12:51:43+00:002023-12-20T12:51:43+00:00Allow posting GLPI domain links on forum [ideas] <p>I didn't see a place on the forum to suggest this but it would be really great if the restriction around not being able to post links on the GLPI forum had a white list of domains for the various GLPI domains like readthedocs.io etc so when posting a help request etc you can clear show where you got your information from.</p><br/><br/>suggested by: bwmerlinbwmerlinhttps://glpi.userecho.com/users/1421-bwmerlin/topics/tag:glpi.userecho.com,2023-12-18:/communities/1/topics/2300-i-was-wondering-that-glpi-could-put-a-feature-where-we-filter-tickets-according-to-their-titles/2023-12-18T09:41:46+00:002023-12-18T09:41:46+00:00I was wondering that Glpi could put a feature where we filter tickets according to their titles. [ideas] <br/><br/>suggested by: MimmyMimmyhttps://glpi.userecho.com/users/1420-mimmy/topics/tag:glpi.userecho.com,2023-12-10:/communities/1/topics/2299-assigned-planned-tickets-should-pause-sla-like-pending/2023-12-10T10:19:40+00:002023-12-10T10:19:40+00:00'Assigned (planned)' tickets should pause SLA like 'Pending' [ideas] <p>When one of our technician plan a task on a ticket, its status is set to 'Assigned (Planned)' but it doesn't stop the SLA clock. So, we asked them to manually set it to 'Pending' with a 'Waiting for planned task' reason but it's sub-optimal. I think having a planned task on a ticket should pause the SLA clock directly.</p><br/><br/>suggested by: Pierre-Yves VasenerPierre-Yves Vasenerhttps://glpi.userecho.com/users/1378-pierre-yves-vasener/topics/tag:glpi.userecho.com,2023-12-07:/communities/1/topics/970-ticket-validation-respond-via-e-mail/2023-12-07T12:25:47+00:002023-12-07T12:25:47+00:00Ticket validation - Respond via e-mail [ideas] <p>I think it might be convenient to validate a request directly in the email using an accept / reject button. Some validators are not very comfortable with the GLPI interface for the validation part.</p><br/><br/> Óscar Beiro - TICgal replied:<br/><p>This is already implemented via a plugin.</p>SLRVPVLN2016https://glpi.userecho.com/users/610-slrvpvln2016/topics/tag:glpi.userecho.com,2023-12-07:/communities/1/topics/2298-add-feat-approval-chain-sequential-approval/2023-12-07T10:11:57+00:002023-12-07T10:11:57+00:00add feat: approval chain: sequential approval [ideas] <p>Hello.</p><p>It would be great if you made consistent approval in the business rules for tickets.</p><p>example:</p><p>an application was created / approver #1, then if approver #1 approved, then the ticket was transferred to approver #2, etc.</p><br/><br/>suggested by: AlexEAlexEhttps://glpi.userecho.com/users/1418-alexe/topics/tag:glpi.userecho.com,2023-12-06:/communities/1/topics/2297-answer-button-automatically-saves-the-data-in-the-right-hand-panel/2023-12-06T20:06:58+00:002023-12-06T20:06:58+00:00"Answer" button automatically saves the data in the right-hand panel [ideas] <p>hi<br><br>When answering a ticket, if I make a change in the right-hand panel, such as adding a new observer, clicking the Answer button automatically saves the data in the right-hand panel.</p><br/><br/>suggested by: Elias PereiraElias Pereirahttps://glpi.userecho.com/users/1417-elias-pereira/topics/