Your comments
There is too much information in email notifications.
It would be nice if the mail was like Redmine:
The first line of the email tells you what has changed in the ticket. Eg: "Status has changed from New to Assigned"
It also includes the last comment (if any).
The rest of the ticket is more or less like the same.
Customer support service by UserEcho
Sorry I cannot find a way to do it with enough granularity.
How can I have a template for title changes, so when the title of an issue changes I can have this on the very first line of the body (or even the subject):
Title has changed from "OLD_SUBJECT" to "NEW_SUBJECT"