When a requester add a new followup in reply to technician post, as the event "New Followup" is fired the system will notify the requester itself with an email address.
This could lead to unsolicited email as spam due to the fact that the user itself is already aware of the new followup and also about the topic of it (he wrote it).
Maybe it could be an enhancement to disable the mail for a followup if the recipient is the same as the author?

a user created can be cloned?

I have version 0.90.3

Bonjour

Peut on améliorer le "Contrat" et "Cout" afin d'avoir par exemple

Contrat "Marche d'achat matériel"
Cout : lot 1 Onduleur date debut , date fin , garantie (36 Mois),alerte (fin/préavis) ,cout , fournisseur
Cout : Lot 2 Ordinateur date debut , date fin , garantie (12 Mois) ...

En fait meme la partie , reconduction , numero comptable , facturation , heures d'interventions
je pense que cela devrait faire partie du coté "COUTS" ..et donc d'avoir un lien avec le fournisseur pour chaque cout.

Le marché (contrat) dans une collectivité se fait par Lot (1,2,3..) avec des fournisseurs différents , et des date , durée garantie heures d'interventions (liées aux fournisseurs) ...

sometimes we need to make massive creations og Groups, Users, Entities and So on...

It's possible make a plugin or native functionality for make massive actions like that?

I mean something like a form with this:

ex: Option: combo box

-------------

* Users

* Groups

* Entities

* Categories

....... etc.

if the option it's user then appear something like:

User 1

id - password - entitie - Profile

User 2

id - password - entitie - Profile

User 3........ and so on.

if the option it's group then appear something like:

name - entitie - subentitie - etc.....

It would be great to have a frozen ticket status in which the ticket resolution time won't be counted.

GLPI is already connected to ldap, so it should be very useful to create a page for users permitting to search employee by department or group.

select by - entity (site) - Department (group) -

ID / first name / last name / mail / phone / mobile / title / location / category / picture

Allow calculation of child budget in a ROOT budget for budget consolidation

ex: 1 site 5000$ licenses, 1 other 10000$, then MAIN or ROOT budget 15000$ inheritance

Find a way to calculate the SQL licensing properly by CAL, server and CORE factor

Currently, SQL is not properly identify in GLPI (Standard/Enterprise) and there is no way to calculate the CORE factor for SQL

Same thing for MS CIS licenses

I have to keep a Excel sheet on the side and combine with MS tools to generate a proper report

Add report to get item with duplicate serial number.

Offer to "work with the application" to add a chronology of binding to other applications.