It would be great to improve the user experience of the service catalog to add a new type of item question in the forms.

For exemple having images instead of text to allow the user to click on one to select sub section of the forms.

it will be like having images instead of text for the Radios type.

We can do this by adding a description type with images linked to sub forms but it will increase the number of forms uselessly...

exemple of what wanted below (but without the need to have the radios button):

To maintain an ITIL compatibility on change management in GLPI it qould be great to add a new field of Change type for the changes.

This type of changes are described in ITIL :

• Emergency Change
• Normal Change
• Major Change
• Standard Change

So you don't have to recreate a tree sctructure with all the subcategory in each 'change type'

I really appreciate if i would be able to duplicate an alert

You can't reuse an old alert if you have check 'yes' to can close alert, because the updated alert remain closed.

Would be nice to have IPMI/BMC/iLO ... als selection in remote management. 
GLPI Agent had already ipmi detection, so it could filled automatically. 

I think it is valuable to have the status "cancelled" for tickets declined by requester.

Changing the status to "cancelled" is important so that the system does not include the ticket in statistics and to prevent it from being marked as a breach of an SLA.

In GLPI we have the posibility to mark follow-ups and task as a private items but there is no option mark as private the validation request and the validation response.

It could be very useful if we don't want the user see all the validations.

Like follow-ups and tasks, it would be a capability in the profile setup.

It could be nice to make it possible to change values from the custom field plugin with business rules for tickets.

Would it be possible to add a condition for questions which allowed the selection of a specific profile, so that for example: if that profile were to be active with the user you could show/hide a question/form section based on it being active?

Right now you cannot add notes for racks, PDUs, Passive Devices or Cables. Not sure why these are excluded but notes should be available for everything.

Currently, when editing a ticket (or a 'problem' or a 'change') and you want to attach a document, it is only possible to upload NEW documents. It should really be possible to search for an existing document, already known in GLPI database, to attach it to our ticket.