GLPI features requests on userecho has been discontinued, please use https://github.com/glpi-project/roadmap/discussions to submit your suggestions
pouvoir envoyer un listing des tickets par utilisateur
Approval improvement
When we have a request to approve we need to click on the line to select the approval request.
It would be easier to have a dropdown list on the same line to select " granted, refused, ..."
This is a feedback of a lot of users.
Thank you
Integrated pool (Self Service main page)
ex:
What feature do you want us to improve
1- Self service password reset
2- Be able to change our background
3- ...
Add entity detail in global search
Ticket Sub Category
Hi,
There should be dependent subcategory for tickets.
Like first category is like request,incident,problem,task
if you select incident than second sub category is Hardware, Software, Network, Server,
If you select hardware than third one is Desktop, Laptop, Workstation, Printer, Scanner
new section : call
in the history window you can press the call button
you can enter a text with what has been said
Projects in GLPI more ISO 21500 compliance
Today GLPI it's ISO 20000 and ITIL compliance. I think that this situation i'ts extensible to ISO 21500 in the project component (No a plugin any more)
Ticket Testing validation
the process : user create request ticket, the technician create a task tech analysis and test and we need a validation from the requester to approve the solution, after the validation the developer creates a change linked to the ticket to apply the change.
We would like to add a rule : send an approval to the requester
search from textarea
Most of admin software (wsus, antivirus, security software) can export computer list to csv.
Just import computer column and search status / location / user / last update from glpi
Сервис поддержки клиентов работает на платформе UserEcho
