It would be nice to be able to link problems to not only individual items but also device models. That way you can keep track of problems impacting an entire category of items without needing to individually link and unlink all the items.

It would be nice to have a button in the "Follow-ups" and "Solutions" that you place at the end of the text typed in the text field.

A suggestion would be:

1) The technician types the text in the field;

2) Press a button on the screen;

3) At the end of the typed text, the name of the logged in technician is added.

If we could define some more text on the button (besides the name), it would be nice too :)

I managed to upload a file using api rest, but I couldn't find a way to link it to a followup.

I don't know if it is missing, or I miss it in documentation. I tried to register the forum to ask there, but I couldn't (my 2 address are identified as spam); and I didn't receive an answer to my mails asking for help with my account.

Buen día,

Seria bueno que el caso lo pudiera cerrar el solucionador directamente sin que el solicitante actue

Olá, o glpi não consegue encontrar a atualização do sistema Windows 11. Alguns computadores da empresa já atualizaram e continuam fazendo leitura normalmente, porem não houve a inserção do Windows 11 no bloco do mesmo! 

Ajouter dans la gestion des profils la possibilités de définir des droits sur la lecture, mise à jour, création et purge, pour les gabarits de suivis des tickets.

Make follow-up searchable.

At this moment there is no any way to sear a Ticket by text in follow-up

When Ticket is in "Waiting" status, there is no any way to Change status to "Processing" when document is attached by the self service user.
Either There is no way using rules.

Could be enhance the GLPI to do this, although using a rule.

| Bug fix? /no
| New feature? | yes

Sometimes, the user request needs a manager (or managers approval) to be done.

Of course we can use the validation feature to simulate this, but it's not a solution validation yet, because sometimes the manager can refuse and the ticket will be closed.

So, it would be helpful to have a new option to send this approval to a group of managers