Allow all recipient type to be selcted whatever the notification trigger
If we want to set the requesting client on the ticket notification, everything is fine,
and we can also choose: Administrator, Supervisor, etc.
But when we want to do the same thing for contract notifications, we can't.
There is only the profile: * and the group: * the group supervisor: * etc.
Because the choice is relative to the context of the element: Ticket, Contract, Problem etc.
Not good at least for me.
When a notification for a contract is sent, all users of the entity receive it, simply because we can only choose Profile: Applicant.
As a contract is tied to a machine (a printer in our case), we simply want the user of this printer to be notified, not all other users of the entity.
I created another profile for those who manage the entity and if I have to send contract notifications to them, I put it in the contract notice.
To make things simpler:
I think we need all the features of the recipients regardless of the notifications.
We have a lot of feedback from customers who do not understand why they receive a notification that does not concern them.
Customer support service by UserEcho