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Remove "Root entity" from ##ticket.entity## in the notification template

markwakwak 4 years ago updated 4 years ago 1

Hello,

I would like to have the choice to display or not "Root entity" in the subject of my notification e-mails.

For instance, if I have "Root entity > Entity" displayed, I would like to choose to display only "Entity".

Is it possible ?

My goal is to get as few information I can in my subject.

I misread the documentation and found what I needed : I use ##ticket.shortentity## and it works as I want.