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User ticket link mail address

ArriMa 5 лет назад 0

When a linked user (from LDAP) is imported without mail address, open ticket has as requester the mail address. If I sync the user object from LDAP and now it has a mail address, the already opened ticket remain with mail address ad ticket are not linked to the user.

Сервис поддержки клиентов работает на платформе UserEcho