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ticket by e-mail from anonimous

Pitot Adriano il y a 4 ans • mis à jour par glpi il y a 4 ans • 1

Hi there,

in order to increase security, is interesting to accept ticket from anonymous just to that domains are configured in authentication by e-mail.

is a good idea too insert this sender as user to related entity.

Solution

Solution
Écarté
glpi il y a 4 ans

Hi,

Thank you for your suggestion.

This is already possible, you can set strict domain/email/headers/etc... acceptance rules in "Administration > Rules > Rules for assigning a ticket created through a mails receiver".

Regards,

Solution
Écarté
glpi il y a 4 ans

Hi,

Thank you for your suggestion.

This is already possible, you can set strict domain/email/headers/etc... acceptance rules in "Administration > Rules > Rules for assigning a ticket created through a mails receiver".

Regards,

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