+8
Add User Button
When opening a ticket and selecting the Requester, the "plus" button refers to "Import A User" when it would be more practical to be "Add User", so you can add a new user without leaving the ticket.
Customer support service by UserEcho
And maybe better to add button for add user near email field for add user from ticket without leaving the ticket. It may create two fields by default with email: login and email address.