addition of Half Days in calender close times
may i please suggest the addition of half day as part of the closing days.
in GLPI the close times can be linked to the calender such that these are excluded in the overall reporting of a ticket life time.
suggestion: Add a time start and end of all close times. this will enable the addition of a halfday where the closing time is between 12:00 pm to say 5:00 pm. please this would assist a lot. in my work we have half days every month. the SLA's keep going even though work hours are off the rest of the day.
Customer support service by UserEcho