Accès à l'approbation du ticket depuis le mail de notification

9 years ago • updated by 9 years ago • 3

Bonjour,

Concernant les notifications, la balise ##ticket.urlapprove## pointe actuellement vers l'onglet Ticket (la page générale du ticket) et non vers l'onglet Traitement du ticket. Cela permettrait pourtant à l'utilisateur d'accéder en un clic à l'approbation ou au refus de la solution depuis le mail de notification.

Merci

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Replies 3
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9 years ago

Hello.

Please use english on this website.

Thank you in advance

9 years ago

Hello,

It's OK for next topics.

Best regards

9 years ago

I'll provide a translation of initial idea:

Hello,
Regarding notifications, the ##ticket.urlapprove## placeholder currently links to Ticket tab (main tab for Ticket) instead of Processing ticket tab. Yet it would give the user a one-click access to solution approval or refusal from the notification e-mail.
Thanks

I'm +1 on this: it is sometimes difficult to obtain feedback from end-users, let's make sure nothing gets in their way.

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