Accès à l'approbation du ticket depuis le mail de notification

Florian Daviaud 7 years ago updated by CDuv 7 years ago 3


Concernant les notifications, la balise ##ticket.urlapprove## pointe actuellement vers l'onglet Ticket (la page générale du ticket) et non vers l'onglet Traitement du ticket. Cela permettrait pourtant à l'utilisateur d'accéder en un clic à l'approbation ou au refus de la solution depuis le mail de notification.



Please use english on this website.

Thank you in advance


It's OK for next topics.

Best regards


I'll provide a translation of initial idea:

Regarding notifications, the ##ticket.urlapprove## placeholder currently links to Ticket tab (main tab for Ticket) instead of Processing ticket tab. Yet it would give the user a one-click access to solution approval or refusal from the notification e-mail.

I'm +1 on this: it is sometimes difficult to obtain feedback from end-users, let's make sure nothing gets in their way.