Hide ticket from a technical user

guilherme 4 years ago updated by markwakwak 4 years ago 1
Hello everyone.
I would like to know if it is possible to configure a ticket so that when a specific user opens, a technician cannot see it.
Example: I have the user rh3 (self-service), when he opens a ticket, I don't want the technician2 user (technician) to see that he opened that ticket.


No, I don't think you can, because all tickets are readable by anyone.

I searched for profile setting, which seems the way to solve your issue, but there is no way.

Maybe if you fiddle with groups ?