Hide ticket from a technical user
guilherme 3 years ago • updated by markwakwak 3 years ago • 1
Hello everyone. I would like to know if it is possible to configure a ticket so that when a specific user opens, a technician cannot see it. Example: I have the user rh3 (self-service), when he opens a ticket, I don't want the technician2 user (technician) to see that he opened that ticket.
Customer support service by UserEcho
No, I don't think you can, because all tickets are readable by anyone.
I searched for profile setting, which seems the way to solve your issue, but there is no way.
Maybe if you fiddle with groups ?