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Ideas
+3
Relance automatique ticket statut "Absent "
Hello,
Is it possible to implement an automatic relaunch of tickets when the requester has not given any news for a certain time ?
This will add a new followup with a text.
after a certain meter it will close the ticket.
Customer support service by UserEcho
Done for GLPI 10.0 with the Pending Reasons feature.
When adding a followup, you can set a pending reason template which will handle automatic "bumping" of the ticket and close the ticket automatically after a predetermined number of "bumps" without any response from the user.