Relance automatique ticket statut "Absent "

5 years ago • updated by 2 years ago • 1

Hello,

Is it possible to implement an automatic relaunch of tickets when the requester has not given any news for a certain time ?

This will add a new followup with a text.

after a certain meter it will close the ticket.

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2 years ago

Done for GLPI 10.0 with the Pending Reasons feature.

When adding a followup, you can set a pending reason template which will handle automatic "bumping" of the ticket and close the ticket automatically after a predetermined number of "bumps" without any response from the user.

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