ADD possibility to Open ticket when object has expired
Pablo Rodrigues 2 years ago • updated by Arthur Schaefer 2 years ago • 1
Add possibility to automaticaly open new ticket when a contract, certify, warranty or any objects with lifetime has expired or expiring
Customer support service by UserEcho
At first, I thought. Why one more thing if we already the email notifications for this kind of issue?
But then I considered it better and it would be nice, at least, to discuss it.
If we imagine a Service Desk which supports many businesses cores like, IT, Maintenance, Human Resources, Compliance, Sales, Buying Sectors, and others, that would be interesting to have an automatic ticket creation with rules forwarding a new warranty renewal, or maybe and acquisition of new hardware, a certificate renewal.
There's a solution that might solve it temporarily or definitely, depending on your system, which is setting up an email account at the mail receivers which, in this case, is going to be the hub where the notifications of expiring objects could be forwarded to.
So, like this, GLPI could send the notification, receive it by a mail receiver and open a ticket. After that you could create the rules that fit better to your organization.
But the discussion is interesting!