+2
itil category display improvement with different entities
It would be greatl if it was possible to display the ticket categories independently from the entity.
example :
I have a root entity with Software category and Office, ERP as subcategories
In a child entity, I would like to add another category (ex: VPN) under the category of the root entity Software
and the logical displaying would be independent from entity (just use entities membership to display correctly) as :
Software
>> Office
>> ERP
>> VPN
the VPN category would only be displayed to members of the child entity (and possibly their children entities)
Customer support service by UserEcho