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CHANGE - automatic next status/follow up button

Derry Birse 2 years ago updated 2 years ago 2

Like ServiceNow would be helpful to have a button either on Processing tab or Change tab which moves ticket to next status (except when awaiting approval) and creates a follow up indicating that this has happened.


if current status was New then button text would say “Move to Assessment” say and clicking this would update the ticket status to Assessment and add a follow up which says something like “Status changed from New to Assessment”

Make ticket processing a little quicker

could also check if required fields have been completed first and warn/error.


e.g. moving from New to Evaluation could check that Plans tab fields have been completed 

Or moving from Evaluation to Approval could check that Analysis tab fields have been completed 

in original post Assessment = Evaluation