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Allow state choice to be optionally selected in Follow Up template
Improved quick fill of follow up information to optionally include state choice in Follow Up template.
So for example, follow up template could be:
Name: Review
Content: State has been changed to Review
Comment: quick change to review state
Source: Direct
Private: No
State: Review
Then all technician would need to do would be select Review from follow up templates and click Add button.
Сервис поддержки клиентов работает на платформе UserEcho