Add a date_mod column to the glpi_tickets_users table
precision1998 1 year ago • updated 1 year ago • 0
Add a date_mod column to the glpi_tickets_users table so there is a source other than glpi_logs to retrieve a ticket assignment timestamp for a specific user from. Currently you have to join 3 additional tables to yield an average time-to-solve per user. This could be alleviated by storing the assignment date in the glpi_tickets_users entries.
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