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+17
Customers [Self-Service] Users to close their own ticket option due to customer-error/or they solved the case.
Customers [Self-Service User] should close their own ticket.
I would think they should have that ability. Many other helpdesk applications give that attribute since a customer can solve their own case due to user-error.
Thank you
Сервис поддержки клиентов работает на платформе UserEcho