Create a business rule that can migrate tickets between entities, without using the transfer option.
In shared service desk structures, it is necessary, depending on the context, in which case I include mine, the issue of departments sending tickets to each other, however, the use of the group could solve this, but it makes it impossible to manage the others elements such as contracts, assets, budgets and others, in which case the entity becomes vital. Therefore, having a simpler option for the non-IT attendant becomes necessary for ticket transfer. The current transfer focuses a lot on a technical part, but GLPI is evolving beyond the IT area, so other features seem to be needed. Obviously this is an opinion, which aims to join the group and build a collective idea.
Customer support service by UserEcho