Tracking phones lines/internet connections like assets only missing tickets tab to make perfect
With a little effort you can add phone lines to tickets to help track problems like internet outages or old school static on an analog long.
Administration - > Profiles -> Profile your wanting -> Assistance: Associable items to a ticket
What it's missing is if you look at the line under Management -> Lines there is not "Ticket" tab like in assets where you can see all tickets attached to the line. This would be helpful as we track all of our internet connections and it would be nice to have a easy history of outages or flakiness etc.
Customer support service by UserEcho