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GET variables : Autocompile Fields
Hello,
often our user don't compile or make errors when open new tickets, so when
open a new ticket We can pass, trought a link, some GET variable, eg:
/glpi/front/helpdesk.public.php?create_ticket=1&type=inicident&category=CAT&title=DOG
In this way we can personalize and autocompile field for our users and better group tickets.
Thank you for your time,
m.
Customer support service by UserEcho