Business rules for problems
There is a well-working mechanism to apply rules to tickets and it seems 10.1.0 will have the same for changes.
It will be great to have autoassigning, approval sending etc when a problem is being received from Zabbix
Сервис поддержки клиентов работает на платформе UserEcho
cf : https://github.com/glpi-project/glpi/pull/14766