Add closed tickets to a problem

2 years ago • updated by 2 years ago • 1

Closed tickets are the first source to identify a problem.

Unfortunately GLPI don't authorize to add closed tickets to problems.

It's a pity, enable this feature would be useful to document problems with old closed tickets.

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I used differently the system : I never close tickets so I can add them to problems. To do this, you can fidget with rights in the ticket lifecycle, and uncheck "Closed" in the last column of Home / Administration / Profiles.

Sample :

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