+1

Add closed tickets to a problem

Pierre 1 month ago updated by tuxxic 3 weeks ago 1

Closed tickets are the first source to identify a problem.

Unfortunately GLPI don't authorize to add closed tickets to problems. 

It's a pity, enable this feature would be useful to document problems with old closed tickets.

I used differently the system : I never close tickets so I can add them to problems. To do this, you can fidget with rights in the ticket lifecycle, and uncheck "Closed" in the last column of Home / Administration / Profiles.

Sample :

Image 432