add new rule to "Business rules for tickets"

A S 1 month ago updated 1 month ago 0

Hello everyone,

I Would like to add a new rule for ticket. In my organization, for tracability, we want the technicien who add an answer of type solution is automatically add at "assigned to" field. That can doing by adding the "autor of solution" field as new criteria, the action can be "assigned the ticket".

I hope that can be used for other organisation and this change can be merged on GLPI source code.

Thank you in advance,

Best Regards