Create a ticket from Ticket

Hi,

it will be useful with Incidents and Requests:

1) Manually create a son ticket from a ticket. With different Category, like sub-ticket in form of predefined ticket template

2) Business rules for tickets when, as example, we choose a special category, or a new one action element and create several tickets automatically. Like a process management

For a simple example, HR creates a request for a new employee.

We use some action element or choose a special ticket category. Automatically system creates several new tickets:

1) A new ticket to division who is responsible for ActiveDirectory services and creates accounts

2) A new ticket to telephony and networking division to provide LAN access and phone

3) A new ticket to division who responsible for workstations etc

Mechanism like Projects in GLPI, but based on tickets, this is just hiring. Anyway protects don’t have business rules also