+2

Users should be forced to select a rating for satisfaction survey, no default value.

Pierre-Yves Vasener 1 год назад 0

When a user is reaching the satisfaction survey screen, the rating field is defaulted to 3 stars. Many of our users leave this field to 3 stars instead of providing a real rating. I think it would make more sense to have no default on this field to force the user to provide a relevant rating on his own.

Сервис поддержки клиентов работает на платформе UserEcho