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Integrate GLPI with BeyondTrust Remote Support
BeyondTrust Remote Support is an HelpDesk tool, to connect to remote machines securely.
16.000 installations in the world, some of the customers use also GLPI.
It could be a good option to connect directly from a ticket to the machine.
An extended API exists in Remote Support to start this connection.
Сервис поддержки клиентов работает на платформе UserEcho