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Notification History inside the ITILObject
Hello,
to be able to track what, when and who was notified (which tempalate used), it would be nice to have somekind of tracking.
benefits including this feature would be covering Audit questions, easier testing notification setup and most of all log record that something was sent out.
For example, if we have Security Incident where we should notifiy CISO, there would be an record that the system generated and sent notification to the contact.
Based on this example, CISO cannot claim that the problem is in the GLPI system orthat he never received notification. (there are many situations where this would be usefull).
Regards,
Domagoj
Customer support service by UserEcho