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Survey reminder on dashboard

Denn 5 months ago • updated 3 weeks ago • 1

Hi,

A technician creates a ticket for a customer, let's assume he received information by phone.
So Requester is the customer, Author is the technician.

The ticket is closed, GLPI automatically creates an external satisfaction survey (I didn't try this with internal survey). Now both Requester and Author see the survey reminder in the Personal View at the GLPI Home page (Main dashboard).

It seems only Requester should see the survey, not Author

Denn 3 weeks ago

In addition, as a result for me, each technician now sees more than 300 reminders for other people on his Personal View :)
Because external survey doesn't hide after the ticket is closed

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