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Custom ticket number formats

NDMCoin hace 2 semanas 0

Currently in GPLI all assistance types have a numerical sequential number. 


Example:

Ticket: 1

Change: 1

Problem: 1

Task: 1

The problem here is that different assistance items can have an identical number. Quick differentiation is hard. Most ITSM tools allow for customization of these numbers per ITIL type:

Example:

INC0000001 >> or even better INC-1024-0001 (INC for Incident, mmYY for the date of creation - 0001 sequential numerical number.

PRB000001 or even better PRB10-24-0001

CHG000001 or PRB10-24-0001


INC000001-TSK01 < for task related to the above mentioned incident.

It would be brilliant if this could be implemented in the core product. It doesnt even have to replace the tables primary key. It could simply be an extra field in the table.