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New fields on Followup Template to set Status to pending and select Pending reason,
I would like to have the option to set the status to pending and then select a pending reason and it's attributes from a Followup Template, like you can do when you manualy add a Followup.
This would help with automation. I can check with a rule if a ticket needs to be set to pending (it needs validaton that is outside of our control), then a Folowup is added from a template.
Customer support service by UserEcho