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Validations view
When a ticket has more than one validation, the requests validations and responses validations are visible in the ticket view (timeline) but there is any relation between the request ans the response.
For example:
- A first validation request is created
- A second validation request is created
- Follow-ups and tasks are created before any validation responses
- The second request is validated. You see validation in the ticket timeline but you do not see which one it corresponds to. You must go to the "Approvals" tab to view it.
There is no link in the view between the request and the response
Customer support service by UserEcho