
Auto assign tickets from email to entities for known senders
When a ticket is received from a known email address it is not automatically assigned to the entity of the user associated with that email address. I cannot imagine a scenario whereby a ticket from a user would need to be associated with a entity other than that which the users belongs to.
I can create rules to assigned the entity for tickets based on the sender's email address, and this works easily for those using a corporate domain however when a user's email address is GMAIL, or similar, then he rules need to be updated constantly as new users are added.
As the information to achieve this is already in GLPI I would like to see an option that would allow tickets received via email for known senders to be auto assigned to the correct entity.
Servicio de atención al cliente por UserEcho