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Improving Requester Field Validation for Ticket Creation
Hello,
I encountered a small issue while creating a new ticket. If the Requester (single user) field is set as mandatory in the template, assigning a requester group instead of a single user, or vice versa, throws an exception—which is expected.
So in my opinion, to improve clarity and user experience, I suggest applying a filter to ensure:
- Requester* → Only allows and displays single users.
- Requester group* → The label updates to "Group Requester", the input only allows and displays groups.
- Both → The label becomes "Group Requester & Requester" ; of course, the input allows and displays groups and users.
I believe this will help prevent incorrect assignments and enhance usability.
Servicio de atención al cliente por UserEcho