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Improving Requester Field Validation for Ticket Creation

yderouich14 hace 2 semanas 0

Hello, 
I encountered a small issue while creating a new ticket. If the Requester (single user) field is set as mandatory in the template, assigning a requester group instead of a single user, or vice versa, throws an exception—which is expected.

So in my opinion, to improve clarity and user experience, I suggest applying a filter to ensure:

  • Requester* → Only allows and displays single users.
  • Requester group* → The label updates to "Group Requester",  the input only allows and displays groups.
  • Both  → The label becomes "Group Requester & Requester" ; of course, the input allows and displays groups and users.

I believe this will help prevent incorrect assignments and enhance usability.