+8
MAPI/OWA Compatibility
My agency has left behind POP and IMAP protocols many years ago in favor of OWA and MAPI. Most contemporary (and unfortunately non-free) Service Desks do support native Exchange protocols. It would be amazing if these could be implemented in GLPI.
Servicio de atención al cliente por UserEcho
This is definitly something we'd like to do in the future.