+1

automatic closure of resolved tickets and satisfaction survey

domi31410 5 дней назад 0

Hello, we use GLPI among other things for ticket management; users do not always think to validate solutions to close a ticket and thus trigger the satisfaction survey. I have therefore implemented automatic closure after a delay of 7 days in 'resolved' status, but for analysis purposes and for the company's statistics, we would like to ensure that when the automatic closure occurs, the satisfaction survey is also automatically validated at its maximum score (we assume that if there are no news, then the user is satisfied?). I suspect this must be complicated, and unfortunately, I do not have the necessary skills or knowledge for development... so I am launching the idea if you find it relevant or if others are looking for this as well :) Thank you for everything you do to make this software an efficient tool. Best regards, Dominique.

Сервис поддержки клиентов работает на платформе UserEcho