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Bussines Rules For Tickets

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Currently, in each Business Rule for Tickets, we have a unique criterion that, if met, applies the defined actions when that criterion is true.


What possibility would there be to expand the number of criteria to more than one as well as the actions associated with each of them, all within the same Business Rule for Tickets?


Example for a single rule: Assignment rule according to the ticket title

Criteria #CriteriaActions if true
Criteria 1Title Contains 'printer without toner'Category Assign Change Toner
Criteria 2Title Contains 'computer does not turn on'Category Assign Technical Support
...............
Criteria NCriteria NActions N if true

This would not only simplify the number of defined rules but also allow for grouping similar criteria and actions in a single Business Rule for Tickets.

This would allow, for example, to assign service categories to tickets generated from public forms.

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