Open multiple tickets at once in new tabs
Currently, when viewing the ticket list, users have to open each ticket individually, which can be time-consuming when managing multiple tickets.
It would be great to have an option to open several selected tickets at once in separate browser tabs.
Proposed behavior:
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The user selects multiple tickets in the list view.
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The user clicks on the “Actions” button.
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A new option appears, for example: “Open all in new tabs”.
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Each selected ticket opens in its own browser tab.
Benefits:
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Saves time for technicians who need to consult or update multiple tickets quickly.
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Improves workflow efficiency for support teams handling large volumes of tickets.
Example use case:
A technician reviewing 10 recent tickets could select them all and open them simultaneously, instead of repeatedly right-clicking and opening each ticket manually.
Customer support service by UserEcho