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Open multiple tickets at once in new tabs

Victor TURQUIER 4 days ago updated 4 days ago 0

Currently, when viewing the ticket list, users have to open each ticket individually, which can be time-consuming when managing multiple tickets.

It would be great to have an option to open several selected tickets at once in separate browser tabs.

Proposed behavior:

  1. The user selects multiple tickets in the list view.

  2. The user clicks on the “Actions” button.

  3. A new option appears, for example: “Open all in new tabs”.

  4. Each selected ticket opens in its own browser tab.

Benefits:

  • Saves time for technicians who need to consult or update multiple tickets quickly.

  • Improves workflow efficiency for support teams handling large volumes of tickets.

Example use case:
A technician reviewing 10 recent tickets could select them all and open them simultaneously, instead of repeatedly right-clicking and opening each ticket manually.