Hello Everyone! We use teamviewer here to most of the tickets that are possible to solve remotely, and would be awesome if some integration were added, somehting in the line of:
- Fusion could fetch the teamviewer user id on the inventory, so the technician could use it for the job.
- Glpi could integrate the web API of team viewer, and insert some time of button to request the remot connection, that would be pointed to the teamviewr app. https://integrate.teamviewer.com/en/integrate/
- In the glpi administration, we could insert the user / password for the teamviewer management and it would read the machines that are associated with the teamviewer license / user. Some rules to compare the host id on the inventory would add the id to the machines.
OCS already has a plugin, for reference: http://wiki.ocsinventory-ng.org/index.php/Plugins:TeamViewer
Customer support service by UserEcho