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Ideas
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bookmark buttons
Put the option "load a bookmark" back next to the option "save as a bookmark". It looks to me more obvious to keep them both together, as they refer to the same filter content.
Customer support service by UserEcho
"load a bookmark" must be showed in any screen not only in the filter screen
Javier, I'm a new user and I didn't notice that the bookmarks were related not only to tickets but also to all assets. Thank you anyway.