show satisfaction survey only for the requester

DsBatista 7 years ago updated by Arthur Schaefer 5 years ago 1

It would be good if the ticket satisfaction survey was shown only for the requester (and not by the author of the ticket itself). For example: sometimes the user isn't able to open a ticket and so the technician does it... and in the end the satisfaction survey is sent to the technician instead of being sent to the one who was actually attended.

You can just change the Recipient of the Notification, so the satisfaction and the solution is opened for this person to respond.