Task result

Vincent Legros 7 years ago updated by glpi 6 years ago 5

Add the possibility for the technician to add a result of the task without changing the writer of the task

Yes I believe this feature is going to be required in 9.1 with the introduction of the task done tick-box.

@Tyrone.wyatt: could you explain a little bit more your idea?

In my office its normal for a technician to add a to-do task while running diagnostics or deploy operating system to computer. When that process is complete the GLPI task is changed to done by which ever technician see its finished.

In GLPI <0.84 changing a task from to-do to done would change the writer of the task which wasn't good for us.

In GLPI 0.85> changing a task from to-do to done changes the task writer but leaves the task by as the original writer.

I have just checked the behaviour of GLPI 9.1. When the task is edited the behaviour remains the same as 0.90. When the done tick-box is checked or unchecked by another technician the writer of the ticket doesn't change.

So it seems this feature already exists in 9.1.

Also our trainee technicians don't have the rights to edit tasks which they didn't write which becomes an issue for us but its required as we don't want our trainee technicians editing technicians tasks.

I've just tested in it's ok.

when the task is set to done but clicking on the checkbox, the task's author doesn't change.

@Vicent I think we can close this issue right ?