List watcher tickets in user profile
Please create a new tab underneath Created Tickets named Tickets.
This new tab may include Requester, Watcher and Technician assigned tickets.
Unfortunately the Created Tickets tab only lists tickets the user was a requester for and fails to list tickets they watched or was technician of.
This is often an issue for me when a manager requests that John Smith is to have something like a new workstation. The manager is made the requester and John Smith is made a watcher to ensure his also informed. In the future when we want to list John's tickets via the users profile, no ticket for his new workstation appears as he didn't request it.
This new Tickets tab would behaviour similar to the Problem and Changes tab which already exists in user profile.
Сервис поддержки клиентов работает на платформе UserEcho