To be able to view a ticket history snapshot

Tomolimo il y a 8 ans mis à jour par The Tech il y a 8 ans 2

I would be nice to be able to browse a ticket history in a form of snapshots instead of a pure historical list of events.

Today, if we need to have an idea of the state of a ticket in history, we need to dig into the logs ('Historical' tab), and to figure out what has been modified. Tomorrow it would be good to be able to browse ticket history as snapshots of the ticket states.

I mean for example: to be be able to view the ticket on a specific date like open date, solve date, and to be able to view all the field contents that were at these dates.

What do you think about this?



Let's say that it should also be possible with any objects (like changes, problems, users, groups, assets, and so on).

Agreed. Historical is OK, but when there are a lot of changes involved, becomes almost useless.