+46

Private Documents

tyrone wyatt 9 years ago updated by Mirkk 3 weeks ago 1

Can you please make a feature to allow documents to be made private in a ticket.

Every now and again we need to attach a documents to a ticket that contains private information.

As documents are not private we have been saving these documents into our departments shared network drive.

Not saving these documents to the ticket often causes issues if the case is reviewed at a later date.

Very important for a professional service desk in these days. First of all, for the Teclib service desk ;-)