Davide Foschi (Argaar TantaRes 7 years ago • updated by Armin01 7 years ago • 1
When a requester add a new followup in reply to technician post, as the event "New Followup" is fired the system will notify the requester itself with an email address.
This could lead to unsolicited email as spam due to the fact that the user itself is already aware of the new followup and also about the topic of it (he wrote it).
Maybe it could be an enhancement to disable the mail for a followup if the recipient is the same as the author?
Customer support service by UserEcho
I thought this is already possible. I'm technician and i don't get e-mails for my posts.
my settings (profile settings by user) -> personalisation -> Notifications for my changes -> change this setting to no