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Create a ticket from a problem

tyrone wyatt 7 years ago updated 7 years ago 0

The option to create a problem from a ticket already exists.

The option to create a change from a problem already exists.

But no option to create a ticket from a problem.


Create a ticket from a problem would be very useful feature when logging repeat tickets of the same problem.


An example would be that the internet is down for all users, the hotliner or technician would need to follow complete the process to log new tickets:

Current process: Create a new ticket manually by entering the requester, category, title, description, submit and adding the ticket to the problem.

New process: Click click create a ticket from problem, enter requester and submit.


I have used the option in another service desk package in the past and this feature is a real time saver. This feature encourages all tickets to be logged by service desk operators and technicians.


A mock up of Create a ticket from a problem.

Image 37